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FAQs

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Warranty

  • Q. What is Saturn 100,000-Mile/5-year Powertrain Warranty?
  • A. All 2007 through 2009 passenger cars and light-duty trucks are covered. The Powertrain Limited Warranty is 100,000 miles or 5 years (whichever comes first). It is fully transferable and there are no fees and no deductibles. The Roadside Assistance and Courtesy Transportation programs are also 100,000 miles or 5 years (whichever comes first). For more details, please visit your Saturn retailer or click here. www.gm.com/explore/quality/
  • Q. How is the bumper-to-bumper warranty affected by this 100,000-mile/5-year warranty?
  • A. The bumper-to-bumper New Vehicle Limited Warranty on new Saturn cars and light-duty trucks remains in effect for three years or 36,000 miles (whichever comes first). For more details, please visit your Saturn dealer or click here. www.gm.com/explore/quality/
  • Q. Why has Saturn elected to make this change?
  • A. This move is intended to provide you with an unprecedented level of value, confidence, and protection. As a result, GM is elevating your total vehicle ownership experience with the best, most comprehensive consumer confidence package in the industry.
  • Q. Can I purchase this extra powertrain coverage for my 2006 (and prior) vehicle?
  • A. You may be eligible to choose from one of our GMPP offerings which can be tailored to meet your needs - including extended powertrain coverage. Please contact your selling retailer for details on the various GM Protection Plan programs.
  • Q. What about Courtesy Transportation?
  • A. Courtesy Transportation is also included for 5-years/100,000 miles2 (whichever comes first) on all 2007 through 2009 Saturn passenger cars and light-duty trucks. Whenever warranty repairs are required, several transportation options and/or reimbursement of certain transportation expenses are available for your convenience at participating retailers.
  • Q. What does the bumper-to-bumper warranty cover?
  • A. The bumper-to-bumper New Vehicle Limited Warranty covers vehicles registered in the U.S. and Canada from the date the vehicle is first delivered until it reaches three years or 36,000 miles (whichever occurs first). It covers the vehicle from bumper to bumper on any vehicle defect related to materials or workmanship. For further details, look in the Owner's Manual under "What Is Covered" and "What Is Not Covered."
  • Q. Is my vehicle covered from rust, too?
  • A. Saturn vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against rust-through corrosion for 6 years/100,000 miles (whichever comes first). Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. Saturn makes no recommendations concerning the usefulness or value of such products. Application of after-manufacture rustproofing products may create an environment which reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty. See your Saturn retailer for terms of this limited warranty.
  • Q. Do I have to go the Saturn retailer where I purchased my vehicle to have this type of work performed?
  • A. While most customers prefer to have this type of work performed at their selling retailer, it can be performed at any Saturn retailer.
  • Q. Can I take my Saturn to any GM dealership for warranty repairs?
  • A. These repairs must be performed by an Authorized Saturn retailer, except in an emergency situation when a covered part or a Saturn retailer is not reasonably available to the vehicle owner. It's in your best interest to take your Saturn vehicle to a Saturn retailer for all repairs since they are the most knowledgeable about the particulars of your vehicle.
  • Q. Does GM offer or endorse any service contracts for new or used vehicles?
  • A. Yes, the GM Protection Plan (GMPP) vehicle service and maintenance contracts and the Saturn Service Protection Plan (SSPP) are the only products endorsed by General Motors and are available through most GM dealers or Saturn retailers. To learn more about the different plans available, please visit www.gmprotectionplan.com

Legal

  • Q. Is Saturn part of General Motors?
  • A. Saturn Corporation is a wholly-owned subsidiary of General Motors Company.
  • Q. I would like Saturn to grant me permission to use an image from the site and let me link from my site to Saturn. What should I do?
  • A. Unfortunately, Saturn cannot allow images from the Saturn site to be posted on other sites. Feel free to link your site to the Saturn site.

Maintenance, Service & Repair

  • Q. Who do I contact if I have a concern with my vehicle?
  • A. Your satisfaction and goodwill are important to your retailer and to Saturn. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your retailer's sales or service departments. The first step is to discuss your concern with any member of the retailer's management; general manager or service manager. Normally, concerns can be quickly resolved at that level. To locate a Saturn retailer, please visit the Locate Retailer.
  • Q. Why are Saturn-trained technicians so important?
  • A. From changing oil to changing engines, these automotive experts use only Genuine Saturn Parts & Accessories that are designed specifically for your Saturn vehicle. They're also tested for performance and reliability. So no matter what kind of Saturn vehicle you own, trust it to the Saturn-trained technicians at your Saturn retailer. You'll spend less time in the shop and more time on the road.
  • Q. How do I obtain an Owner's Manual?
  • A. There are two ways to obtain a copy:
    • 1. You can register your vehicle by visiting the Saturn Owner Center to obtain a complimentary electronic copy (for most vehicles from 1995 to present).
    • 2. To receive a paper copy (for a fee) you may contact Helm, Inc. Manuals are available from the late 1960s or early 1970s for most GM vehicles. You can reach Helm Publications Ordering at 1-800-551-4123.
  • Q. What is MyGMlink?
  • A. MyGMlink.com is a FREE service offered to GM customers where they can access and receive:
    • Digital Owner's Manual, Warranty Manual, and more
    • Recall notices for their specific vehicles
    • E-mail service reminders
    • Online service and maintenance records (as entered by the customer)
    • Exclusive privileges and offers
    • Handheld companion (PDA) application
    • Interactive vehicle design and racing game
    • OnStar and GM Card Earnings summaries
    For more details, please visit MyGMlink.
  • Q. How do I know if my vehicle has been included in a recall?
  • A. Should a recall on your vehicle ever occur, Saturn will notify you by mail. You can also contact any Saturn retailer, visit the Saturn Owner Center at My GMLink, or you may call 1-800-553-6000.
  • Q. What type of oil should I use in my Saturn vehicle?
  • A. You can find this answer by looking in your Owner's Manual under "Oil, Engine." If you do not have a manual, and you currently own a Saturn, please visit the Saturn Owner Center to obtain a complimentary electronic copy (for most vehicles from 1995 to present).
  • Q. What is Roadside Assistance?
  • A. Saturn has a Roadside Assistance program to aid owners during an emergency and with other services. It is a complimentary service that comes with each new Saturn. Services provided include:
    • 24-hour, 7-days-a-week toll-free 800 phone assistance
    • Towing to the closest Saturn retailer (from a legal roadway)
    • Flat tire change (using vehicle's spare)
    • Battery jump-start
    • Vehicle unlock service (costs for a new key and the labor to create not covered)
    • Emergency fuel delivery (up to $5.00 worth)
  • Q. How do I contact Roadside Assistance?
  • A. If your Saturn vehicle is equipped with an active OnStar subscription, you can simply press the blue button for roadside service. If it is not equipped, please call 1-800-553-6000 to initiate roadside assistance for your vehicle.
  • Q. How long is my vehicle covered by Roadside Assistance?
  • A. Roadside Assistance is also included for 5 years/100,000 miles (whichever comes first) on all 2007, 2008, and 2009 Saturn passenger cars, sedans and crossovers. For model years prior to 2007, your vehicle is provided Roadside Assistance for the term that matches its bumper-to-bumper warranty. Please refer to the Owner's Manual for the specific warranty on your vehicle.
  • Q. Are there any costs to me for using Roadside Assistance?
  • A. There is generally no charge for any of the services listed while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest Saturn retailer; for non-warranty parts and labor; or for lost key replacement. For details and additional information, please refer to Section 7 of your Owner's Manual.

Product Features

  • Q. What is E85 Ethanol?
  • A. E85 Ethanol, a blend of 85% ethanol and 15% gasoline, is a renewable fuel made mostly from U.S.-grown corn. E85 Ethanol Flexible Fuel Vehicles (FFV) are designed to run on E85, gasoline, or any blend of the two. For more details, including vehicles with E85 option and locating E85 fuel stations, please visit: GM's Biofuels page.
  • Q. Where can I find information about air bags/supplemental inflatable restraints on Saturn vehicles?
  • A. To learn about the specific items on your vehicle, please refer to Section 1 in your Saturn Owner's Manual, "Seats and Restraint Systems." For general information: please visit GM's Safety page.
  • Q. What is Electronic Stability Control (i.e., StabiliTrak) and how does it work?
  • A. Stability enhancement systems help drivers maintain control of vehicles during certain low traction driving conditions such as ice, snow, gravel, wet pavement and uneven road surfaces, as well as in emergency lane changes or avoidance maneuvers. For more details, as well as how the system works, please visit: GM's Safety page.
  • Q. What is the difference between all-wheel drive and four-wheel drive?
  • A. A vehicle equipped with all-wheel drive temporarily transfers power to all four driving wheels automatically when the need is sensed by the vehicle. A vehicle equipped with four-wheel drive (4x4) can transfer power from two wheels to all four wheels upon driver demand, usually by pushing a button or turning a switch.
  • Q. What is OnStar®?
  • A. As part of the best coverage in America, Onstar is now offered on nearly every GM vehicle sold in the US and Canada. OnStar is the in-vehicle safety and security system created to help protect you and your family on the road. OnStar's innovative three-button system offers:
    • 24-hour access to expertly trained, caring advisors
    • A connection to emergency assistance
    • Access to OnStar Hands-Free Calling in covered areas (prepaid calling charges apply)
    Call 1-888-4-ONSTAR (1-888-466-7827) or visit onstar.com for system limitations and details.
  • Q. What is OnStar® Vehicle Diagnostics?
  • A. OnStar Vehicle Diagnostics is an exclusive new service that runs diagnostic checks on a vehicle's key operating systems and sends the customer monthly reports by e-mail. It's available only from OnStar and GM — just one more way OnStar helps give you peace of mind on the road. Visit onstar.com for more information.

Safety

  • Q. What makes an air bag inflate?
  • A. In a frontal or near-frontal impact of sufficient severity, the air bag sensing system detects that the vehicle is suddenly stopping as a result of a crash. The sensing system triggers a release of inflation gas. This gas inflates the air bag. The inflator, air bag, and related hardware are all part of the air bag module packed inside the steering wheel for the driver air bag and in the instrument panel for the right front passenger air bag.
  • Q. When should an air bag inflate?
  • A. The air bag is designed to inflate in moderate to severe frontal or near-frontal crashes. The air bag will inflate only if the impact speed is above the system's designed "threshold level." If your vehicle goes straight into a wall that doesn't move or deform, the threshold level is about 14 to 18 mph (23 to 29 km/h). The threshold level can vary, however, with specific vehicle design, so that it can be somewhat above or below this range. If your vehicle strikes something that will move or deform, such as a parked car, the threshold level will be higher. Inflation is determined by the angle of the impact and the vehicle's deceleration.
  • Q. Will a side or rear impact or rollover cause the air bag to deploy?
  • A. If the vehicle is equipped with seat mounted side impact or roof rail mounted head curtain air bags, those will deploy in a side impact. If the vehicle is equipped with a roll over capable head curtain air bags, a roll over sensor will deploy the head curtain air bags in a roll over incident.

    The frontal air bags will not deploy in a side impact or roll over, unless there is also a front or front-corner impact of sufficient severity to trigger the frontal airbags.

    The airbags will not deploy in a rear impact.
  • Q. Is it still necessary to wear a safety belt with the Supplemental Inflatable Restraint system?
  • A. Yes. The air bag supplements the protection provided by the shoulder belts. Remember, the air bag is designed to inflate in moderate-to-severe frontal and near-frontal crashes. Safety belts can provide protection in impacts other than frontal and near-frontal collisions.
  • Q. Where can I find information about air bags/supplemental inflatable restraints on Saturn vehicles?
  • A. To learn about the specific items on your vehicle, please refer to Section 1 in your Saturn Owner's Manual, "Seats and Restraint Systems." For general information, please visit: GM's Safety page.
  • Q. What kind of child-safety seats should I use in my Saturn vehicle?
  • A. There are no specific child restraints that Saturn recommends or endorses, but we do have some information that might be helpful to you.

    Saturn's seats and safety belt systems are designed to accommodate child restraints. However, we cannot be certain that all child restraints will be compatible with Saturn vehicles. Our cars conform to SAE (Society of Automotive Engineers) J1819 standard, which is a recommended guideline for automotive safety belt and child restraint compatibility. Therefore, child restraints that conform to this standard will be more compatible with the seats and safety belt systems used in Saturn vehicles. Also, your Saturn retailer can install a tether anchor kit (at no charge to you) that will anchor front-facing child seats.

    First, we recommend you work with a child-safety seat manufacturer, or a local retail outlet that sells child restraint seats, for possible suggestions on what type of seat would be most appropriate for your needs. You could also take your child restraint to a checkup event or contact a local CPS technician for additional assistance. There are a couple of websites that have some good information on this topic:


    In addition, you might want to try checking with your local hospital, police department and fire department for any information they might have.
  • Q. How do you turn off the daytime running lights while parked?
  • A. Simply depress the parking brake.

Parts & Accessories

  • Q. Where can I purchase officially-licensed Saturn merchandise?
  • A. To order a catalog or actual merchandise, please visit saturncollection.com.
  • Q. Can I buy parts online?
  • A. Currently, Saturn parts can only be purchased through your local Saturn retailer. However, some Saturn retail websites do allow for the purchase of parts from their facilities via their websites. Therefore, please review your local Saturn retailer's website for this information.

Sales, Financing & Pricing

  • Q. Is Saturn currently offering any incentives or Special Offers?
  • A. Incentive offers vary throughout the year. Please see the Find Offers page for Saturn's national or regional incentives or locate a Saturn retailer to inquire about any potential local offers. If you would prefer to contact us by phone, we can be reached at 1-800-762-2737 between 8:00 AM - 9:00 EST Monday through Saturday.
  • Q. What are the different option packages and prices?
  • A. Because the available options and their prices vary from model to model, it's best to ask your retailer for the specifics. He or she will be glad to explain the options available for the model you're interested in. Locate a Saturn retailer now.
  • Q. When can I place an order for next year's model?
  • A. Ask your local Saturn retailer for specifics about the model you're interested in. He or she will be glad to provide you with a schedule. Locate a Saturn retailer now.
  • Q. How are trade-in values determined?
  • A. Your trade-in value is determined by the retailer and could vary based on many factors, including mileage, the overall condition of your vehicle, the popularity of your vehicle and current regional market conditions. Check with your retailer for details.
  • Q. Can I purchase a Saturn directly from the factory?
  • A. No. However, you may order a vehicle from the factory through an authorized Saturn retailer. Locate a Saturn retailer now.
  • Q. What types of vehicle financing are available through GMAC?
  • A. Whether you want to lease or buy, your Saturn retailer and GMAC have some smart ways to fit a new GM vehicle into your life and your budget. To view the range of GMAC financing choices your retailer offers to qualified customers, visit GMAC.
  • Q. Can I apply online to get pre-approved for financing through GMAC before I go to a retailer?
  • A. Yes. Just fill out and submit our online GMAC SmartApp. Once GMAC receives your information, they'll process it quickly and e-mail you a printable certificate to take to the Saturn retailer of your choice to complete the application process.

GM Mobility

  • Q. What is the GM Mobility Program?
  • A. General Motors is committed to helping persons with disabilities equip their vehicles for easier travel. To learn about the GM Mobility program, please visit www.gmmobility.com or contact the GM Mobility Assistance Center at 1-800-323-9935.

Miscellaneous

  • Q. I (we) would like to request a monetary or vehicle donation from General Motors or one of its divisions. What do I (we) do?
  • A. General Motors and the GM Foundation support a variety of activities in the communities where we do business. For guidelines that apply to proposals to either GM or the GM Foundation for grants, event participation, or vehicle donation requests, please visit: GM's Community page.
  • Q. When were the previous Homecomings? How many people attended? When is another planned? How do you determine when to plan another one?
  • A. The first Saturn Homecoming was held in 1994. The second Saturn Homecoming was held in 1999. Both events were held in Spring Hill, Tennessee at the factory complex. Approximately 38,000 enthusiasts attended the 1994 Homecoming and 30,000 attended the festivities in 1999. Information regarding future Saturn Homecomings has not been released.

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